Ben Benjamin, Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns. McGraw-Hill, 2012.
Referenced in:
- Leadership Development Through Communication Competence
- Conflict – Criticism, Difficult People, Difficult Conversations
LifeandLeadership.com Summary
This is a very useful tool that not only equips readers for the six most common communication problems (see Publisher’s Description below), but also teaches how to train the brain for permanent changes in communication patterns. Benjamin devotes a chapter to each problem, each including a theory on why the problem exists, followed by a set of exercises. The last chapter presents the SAVI, “An All-Purpose Tool to Improve Any Communication.”
Publisher’s Description
Repair communication breakdowns on the spot and drive positive results in every conversation
Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding.
Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses:
AWARENESS
Learn to recognize an ineffective communication pattern the instant it occurs
ACTION
Use specific new strategies to turn the conversation in a better direction
PRACTICE
Engage in repeated, structured practice to turn those actions into new habits
About the Author
Ben E. Benjamin, Ph.D., is a consultant, coach, writer, and entrepreneur who has been teaching communication skills for more than thirty years. In recent years, his teaching and writing have focused increasingly on SAVI (the System for Analyzing Verbal interaction). A certified Senior SAVI Trainer, Ben has developed and led communications workshops for a wide range of organizations—including various business sectors, such as finance, legal, and manufacturing, as well as educational, healthcare, and religious institutions. He also provides advanced facilitation training to help organizations resolve conflicts and hold more effective meetings.
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