Benjamin, Conversation Transformation
Ben Benjamin, Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns. McGraw-Hill, 2012. Referenced in: Leadership Development Through Communication Competence Conflict – Criticism, Difficult People, Difficult Conversations LifeandLeadership.com Summary This is a very useful tool that not only equips readers for the six most common communication problems (see Publisher’s Description below), but also