Ruth N. Koch and Kenneth C. Haugk, Speaking the Truth in Love: How to be an Assertive Christian. Stephen Ministries, 1992. Referenced in: Church Conflict – Criticism, Difficult People, Difficult Conversations LifeandLeadership.com Summary I have used this in classes as an excellent base-leve “how-to” guide on assertion. The authors define the difference between passive, aggressive,
Randy J. Paterson, Ph.D., The Assertiveness Workbook: How to Express Your Ideas and Stand Up for Yourself at Work and in Relationships. New Harbinger Publications, 2000. Referenced in: Church Conflict – Criticism, Difficult People, Difficult Relationships LifeandLeadership.com Summary This is an excellent workbook. It is just that, a workbook, and not something one should simply
Henry Cloud and John Townsend, How to Have That Difficult Conversation You’ve Been Avoiding: With Your Spouse, Adult Child, Boss, Coworker, Best Friend, Parent, or Someone You’re Dating. Zondervan, 2005. Referenced in: Church Conflict – Criticism, Difficult People, Difficult Conversations LifeandLeadership.com Summary From the authors of the million-copy bestseller, Boundaries. This is a very sensitive,
David Augsburger, Caring Enough to Hear and Be Heard. Regal Books, 1980. Referenced in: Church Conflict – Criticism, Difficult People, Difficult Conversations LifeandLeadership.com Summary Approaches the task of difficult conversations from the standpoint of both listening and speaking. Augsburger suggests six stages of such conversations: Listening: “Tell me again, I want to hear you,” Attending:
Church Conflict – Criticism, Difficult People, Difficult Conversations Part of the LifeandLeadership.com ministry resources on Church Conflict Conflict situations almost always require church leaders to weather criticism, absorb varying levels of hostility, respond to very difficult behavior from individuals or groups, or relate to persons who are overtly antagonistic. There is help. Ministry resources in
