Joyce Hocker and William H. Wilmot, Interpersonal Conflict. Ninth Edition. McGraw-Hill Humanities/Social Sciences/Languages, 2013.
Referenced in: Church Conflict Education, Standard Textbooks
LifeandLeadership.com Summary
This is the proven academic standard on interpersonal conflict, now in its ninth edition. Hocker and Wilmot discuss distinguishing between destructive and constructive conflicts, clarifying interests and goals, assessing power currencies and balancing power distributions, measuring and adjusting conflict styles and tactics, assessing conflicts, negotating, moderating responses to conflict events, using third-party intervention, and transcending transgressions through forgiveness and reconciliation. This text provides thorough and well-researched explanations of the terms and concepts frequently mentioned by all other literature in the field, but does so in an accessible format.
From the Publisher
Written for courses such as Communication and Conflict, Interpersonal Conflict, Conflict Management, Conflict and Negotiation, and Conflict in Personal Relationships, this textbook examines the central principles of effective conflict management in a wide variety of contexts—from romantic relationships to the workplace. Its combination of up-to-date research and examples gives students a theoretical as well as a practical foundation in conflict management.
About the Author
Wm. Wilmot is Professor of Communication at the University of Montana and is a practicing organizational mediator and conflict manager.
Joyce L. Hocker, a practicing family mediator and conflict manager, is a psychotherapist in Missoula, Montana.
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