Robert D. Dale, Surviving Difficult Church Members. Abingdon Press, 1984.
Referenced in: Church Conflict – Criticism, Difficult People, Difficult Conversations
LifeandLeadership.com Summary
Dale identifies six types of individuals who often create unpleasant situations for church leaders – the chronically lonely, the insecure and cliquish, the passive-aggressive crazymakers, the openly hostile, the apathetic, and the hyper-traditionalists. He presents helpful diagnostic information and suggestions for constructive responses, all in a positive and hopeful context.
From the Publisher
The traditionalist, the hostile, the lonely, the apathetic, the clique, the non-communicating crazymaker. Most congregations include at least one; many pastors know several. But church leaders can learn to redirect those troubled, and sometimes troublesome individuals, with the loving, practical advice offered by Robert Dale in this “how to” guide.
About the Author
Robert D. Dale is assistant executive director of the Virginia Baptist Mission Board and director of the Ray and Ann Spence Network for Congregational Leadership. He has created many leadership development resources in his twenty years of training leaders within congregations and other church and parachurch organizations and is the author of twenty ministry books.
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