Christopher Moore, The Mediation Process: Practical Strategies for Resolving Conflict, Updated and Revised, 3rd edition. Jossey-Bass, 2003.
Referenced in: Managing and Resolving Church Conflict
LifeandLeadership.com Summary
This is probably the best place to go to expand on the booklet, Guiding People Through Conflict by Peacemaker Ministries. Since it was first published in 1986, The Mediation Process has become a landmark resource for mediation practitioners, trainers, students, and professionals in corporate, legal, health care, education, and governmental arenas.
From the Publisher
This newly revised and updated comprehensive guide to the principles and practices of mediation offers concrete strategies for every stage of the mediation process. Mediation expert Christopher Moore presents a detailed, step-by-step account of how to use mediation to resolve coflicts of all kinds-including family, divorce, labor-management, home-school, and landlord-tenant. He uses real-life examples to illustrate how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agendas sidetrack negotiations, and deadlocks occur.This new edition has been expanded to cover contemporary issues in mediation practice, including the training, qualification, and certification of mediators, as well as such important new areas of application as community disputes, cross-cultural, international, and commercial mediation.
About the Author
Christopher W. Moore is a founding partner in CDR Associates, a mediation, conflict management, and training firm based in Colorado with clients worldwide. In addition to working with companies and many levels of government in the United States, Moore has conducted training programs in countries such as Indonesia, Russia, Guatemala, and South Africa.
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